For Tenants

Tenant's Rental Process

We help you find a place to call home

You’ve decided to engage our team of expert Property Managers to help you find a rental property.

Firstly – that’s awesome news!

Secondly – what happens next?

To make the rental process as easy as possible, we’ve divided it into three phases:

Action
Phase

#1

Contract
Phase

#2

Maintenance
Phase

#3

Let’s look at each one in more detail.

Action Phase

We meet you and view the property. Then you can fill in the application form or apply online through www.realestate.com.au under the property listing.

To ensure your application stands out to the landlord, gather the necessary documentation, and fill it in correctly. You will need the following:

Rental application form
Proof of identity, e.g., passport or driver’s licence
Medicare card
Proof of income, e.g., pay slip or work contract
Rental history (if applicable)
Proof of financial stability, e.g., bank statement or account details
Personal and professional references

After we complete the relevant reference checks, we submit the applications to the owners.

Contract Phase

Once the landlord advises us of their preferred tenant, we draft the paperwork to be signed. Our Property Manager will meet with you to go through specifics, including:

Rental payments
Rental terms
Inspection process
Expectations of you, the tenant
Maintenance and repairs process
Property conditions report

After the lease is signed, we hand over the keys to your new rental! We provide you with a tenant handbook so that you have all the information you need.

Maintenance Phase

Rental inspections

Your first inspection is six weeks after moving in. Inspections are conducted between 9am – 5pm, Monday to Friday. You don’t need to attend the inspection, as we can gain access to the property. Regular inspections occur every three months after that. We provide a handy cleaning guide so you know what we are looking for during our inspection and so you can easily meet the landlord’s expectations.

Repairs and maintenance

If you notify us of a problem with the rental property, we will contact the landlord on your behalf to gain permission for a contractor or owner access. We work with reliable contractors who solve repair and maintenance concerns on our rental listings to a high standard. Your tenant handbook also contains contact numbers for plumbing and electrical issues for emergency after-hours matters only if the Property Manager is not contactable.

Tenants describe us as approachable, friendly, relatable, and professional. Our goal is to make sure that both you and your landlord have a positive renting experience that is stress-free, comfortable, and rewarding.

FAQs

Are my utilities included?

We design individual leases that adhere to landlord requests. Some prefer to include utilities, and others don’t.

How are rental increases determined?

By law, landlords must wait six months between rental increases. We are in regular contact with tenants and allow for at least six weeks’ notification of a potential rent increase once the landlord has instructed us.

How much bond do I need?

The maximum amount that can be charged for a security bond is equivalent to 4 weeks’ rent.

Can I make changes to the rental property?

We are in regular contact with the property landlord and will put forward your request for changes, such as fittings, fixtures, etc. We cannot guarantee the outcome of this request.

Do you have pet-friendly rentals?

Many of our rental listings are pet friendly. Why not write a ‘pet resume’ to give you and your furbaby a better chance in this competitive market? This is simply a short, written document that outlines your pet’s behaviour, temperament and, for a punch of personality, a few of their quirks. A pet resume shows the landlord you’re committed to transparent communication and securing the rental property.